Returns & Exchanges

At Coway, we stand behind the quality of our air and water purification products with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your home environment remains healthy and comfortable.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and pre-paid shipping label.

• 2.
  Prepare the Package

  Securely pack the unit in its original packaging, ensuring all filters, power cords, and manuals are included to avoid restocking fees.

• 3.
  Ship the Product

  Affix the provided return label to the outside of the box and drop it off at any authorized carrier location for transit back to our warehouse.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, we will process your full refund to the original payment method within 7-10 business days.